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  • What documents do I need to rent with Caroom?
    For renting a car with Caroom, you need just a few documents: 1 - Proof of address ( Utility bills, lease contract, bank letter ) 2 - Proof of income ( Payslip or bank statement ) 3 - Passport or an Australian driver's licence 4 - International driver's licence
  • What is the bond value?
    It is $500 (Five hundred Australian dollars).
  • Does the car have insurance?
    Yes, it does. All our cars have comprehensive insurance, Road assistance 24/7, maintenance and unlimited kilometers.
  • How does it work if I crash my car (on something or someone)?
    Contact us straigh away.
  • What is the excess insurance amount?
    The Accidental Damage Excess (ADE) is $2000 (two thousand Australian dollars). However, drivers between 21 to 24 years old, will pay an extra $500 (Five hundred Australian dollars).
  • How does it work if I pass a Toll?
    If you go through a toll, you have a few days to go online and pay it to avoid the fee. In case we receive it, there is fee nomination of $20 (It is not the amount of the toll).
  • How does it work if I take any fines?
    There is a nomination fee of $40. You will receive it in the mail at the address registered when you signed your agreement.
  • How does the vehicle service work?
    The service is included. However, it is responsibility of the renter communicates us when the service is due.
  • How many days do I get the bond back?
    Up to 7 business days.
  • Do I have a breach of contract fee?
    No, but the client must advise us 1 week before.
  • How does the payment work?
    It is Weekly (automatic payment).
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